Effective July 15, 2026

Refunds and cancellations

We aim to make billing predictable and to correct duplicate charges or service failures fairly.

Subscriptions

You can cancel a subscription through your account or by contacting support. Cancellation stops the next renewal; access and included credits continue through the paid billing period unless the checkout terms say otherwise. We do not normally prorate a partially used period.

Credits and failed processing

Prepaid credits are normally final once used. When an eligible processing operation fails before reaching its recorded success point, reserved credits are automatically returned. If that does not happen, contact support with the project time and account email; do not send recordings or payment-card information by email.

Refund requests

Contact [email protected] within 14 days of a charge for a duplicate or incorrect charge, an unused prepaid purchase, or a material service failure. Include the account email and payment receipt identifier. We assess requests fairly based on usage, circumstances, payment-provider rules, and applicable consumer law. Approved refunds return to the original payment method; bank processing time varies. Nothing here limits non-waivable statutory cancellation or refund rights.

Chargebacks

Please contact us first so we can investigate quickly. We may suspend disputed credits while a chargeback is pending and provide transaction records to the payment provider as needed to resolve it.